Delete my account
My Pet Assistant
If you still have the app installed, you do not need this page.
Open the app and go to Settings → Delete my account. Deletion happens immediately, and you can confirm it right there. This page is for people who have already uninstalled the app or cannot sign in.
Requesting deletion by email
Send us an email and we will delete your account for you:
- Write to: mypetassistant.app@gmail.com
- Use this exact subject line: Eliminar mi cuenta
- In the body, include the email address you used to register. We need it to find your account — please send your request from that same address if you can. Registered email: you@example.com
Open your email app with this already filled in
How long it takes
We process deletion requests within 5 business days of receiving them. Deleting from inside the app, by contrast, is immediate.
What gets deleted
The same as deleting from inside the app. It is permanent and cannot be undone:
- Your login and your profile.
- Every pet you created, and all of their records: medical history, weight, wellness, quality of life, medication and expenses.
- The photos you uploaded.
One exception, by design: if you were a caregiver for someone else's pet, the entries you logged on that pet stay in its history, because they belong to that pet's owner and deleting them would damage their records. Your name and email are removed from those entries, so they are no longer linked to you.
Deleting your account does not cancel your subscription.
If you subscribed to My Pet Assistant Premium, cancel it in Google Play → Payments & subscriptions → Subscriptions to avoid further charges. We cannot cancel it for you.
For more detail, see section 6 of our Privacy Policy.